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Refund Policy

IT’s A Secret Med Spa Refund Policy

Products

Any unopened product purchased at an It’s A Secret Med Spa location may be returned within thirty (30) days of purchase.  The unopened product may only be returned to the same It’s A Secret Med Spa location where it was purchased and must be accompanied by a receipt.  All refunds provided will be in the form of currency tendered at the time of purchase, (i.e., cash for cash, credit or debit card refund).  Any request for return and refund of an unopened product that is not accompanied by a receipt is only eligible for a refund in the form of customer account credit with It’s A Secret Med Spa.  All open products are not eligible for return.

Spa Services, Gift Cards and Prepaid Service Sales

In general, all Spa Services, Gift Cards and Prepaid Service Sales are final and not eligible for refund.  However, Prepaid Service Sales will be eligible for refund only if a licensed physician has advised the customer that receiving the Prepaid Service poses a health risk.  Customers will receive a full refund on any remaining balance on their Prepaid Service Account, once they submit a signed Physician’s note directing them to avoid the Prepaid Service.  For Customers who are unable to submit a signed Physician’s note, the customer is not eligible for a refund and may only apply the remaining balance on their Prepaid Service account to a different service of equal or lesser value.  Any request for a refund of a Prepaid Service, due to health concern, must be made within six (6) months of purchase.9. Contact Us

If you have additional questions about this Policy, please contact us at webmaster@secretmedspa.com.

Last revised July 2020.

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